FAQ

Timber outdoor Gaga Ball Pit - Delivered and installed Australia-wide by Gaga Games and Castle and Cubby.

Payments & Safety

Yes! On the product pages and on your shopping cart, there is the option (button) to 'request a quote'.

Fill in your details and we'll send you a professional quotation to share with your stakeholders.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

You can also select to pay via bank transfer. In this instance, we'll provide you with a tax invoice and our bank details.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Shipping & Delivery

We keep stock on hand of our most popular sizes ready for shipment within a week.

Depending on time of year, stock levels and your location, you should expect delivery to arrive sometime between 1-4 weeks from order.

Check with us and we can be much more specific!

To most major metro and major regional areas of VIC/NSW/SA/ACT/TAS/QLD it is FREE!

Check your postcode at the check out and reach out if you need clarification.

Sorry WA - you guys are just so far away! Speak to us though and we can quote on your rates.

Here are the full details of our Shipping Policy.

Yes!

No, not yet!

We can ship anywhere in Australia!

Most major areas (except WA/NT) will be free and we can quote on all other areas.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design and material defects. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

At this stage we do not have an extended warranty program.

Returns & Refunds

Yes, we have a 30 day money back guarantee!

If you don't love your Gaga Ball Pit, or think the quality is as you would expect it, let us know in 30 days and we'll pick it up and provide a full refund!

A refund request can be submitted within a month after the purchase is made.

We will cover your shipping costs if you are not happy with the product quality.

DIY & Installation

Yes! To major areas of

See our Maps of delivery and installation zones.

Yes! We design all of our products to be easily built or assembled by the average handyperson with a powerdrill and a helping hand.

We provide robust instructions that provide step by step instructions, and as long as you follow them (and avoid skipping ahead ; ) you'll be just fine!

We can also provide over the phone and video chat support if you happen to run into any curly situations.

Yes! In VIC throughout the year and on our monthly trips to ACT and NSW we can provide maintenance services to our clients.

Reach out to see if we can service your area!

Gaga Ball FAQ's

Gaga Ball is a dynamic and inclusive game, akin to a faster-paced handball or dodgeball, played within a specially designed Gaga Ball Pit. These pits, typically hexagonal or octagonal, enhance the game by keeping the ball in play and allowing strategic ball-off-the-wall plays.

Originating in Israel during the 1970s, Gaga Ball spread to US summer camps and beyond, celebrated for its social benefits and inclusive nature, welcoming players of all skill levels.

To suit varying needs, we offer a range of Gaga Ball Pits:

  • Outdoor Gaga Pit: Perfect for schools, available in various sizes to suit any group
  • Portable Gaga Pit: Ideal for temporary setups at events or during inclement weather, featuring easy assembly
  • Accessible Gaga Pit: Includes a wheelchair access gate, ensuring everyone can join the fun.
  • Natural Grass: Ideal for absorbency and comfort but requires regular maintenance to remain level and free of debris
  • Artificial Turf: Offers consistent play conditions and low maintenance, making it a popular choice for permanent installations
  • Concrete or Asphalt: Provides a flat and durable surface but may require additional safety measures like a shock-absorbent turf overlay to prevent injuries.